The Game is Played Away from the Ball – Leadership and Customer Service for Engineers by Dr. Lee Manzer
With March Madness upon us, come hear Dr. Manzer utilize basketball terminology and key lessons to relate to both work and personal development.
WHAT YOU WILL LEARN:
• The ability to determine what you wish to accomplish.
• The importance of earning credibility by good decision making, not only with the customer, but also with your employees.
• The importance of searching for knowledge and the role it plays in increasing effectiveness.
• The ability to make any job exciting.
• The three things necessary to get things done.
About Our Speaker:
Dr. Lee Manzer is a Professor of Marketing in the Oklahoma State University Spears School of Business. He is a nationally recognized expert on service implementation. He has presented service quality, goal setting, and leadership material to over 400 profit and not-for-profit organizations.
These organizations include energy and petrochemical companies, manufacturing firms, financial institutions, and public service agencies. Specific companies and organizations include ConocoPhillips, Williams Companies, Koch, Chesapeake, Halliburton, MerCruiser, Arvest Bank Group, Farm Credit Bank, U.S. Office of Personnel Management, and Indian Health Service. The total participation in these presentations is more than 100,000.
Lee Manzer has taught more than 30,000 students at OSU. He annually serves as an academic and career advisor to undergraduate students. Under his advisement, he has led six students to be named the outstanding male or female graduate of the university. He is the beneficiary of 16 undergraduate teaching awards: eight voted by Spears School of Business students; four-time recipient of Spears School of Business outstanding teacher (peer review); four-time recipient of University-wide instructor of the year (peer review). Recently inducted into the Oklahoma Higher Education Hall of Fame.
(Free for students)
RSVP: Please RSVP by 11:59 p.m. on Sunday, March 13th, 2016.
MEMBERSHIP IS NOT REQUIRED TO ATTEND, SO BRING YOUR FRIENDS
1 PDH CREDIT IS AVAILABLE FOR THOSE WHO REQUEST IT!
OU-Tulsa's Learning Center Building
4502 E 41st St
Tulsa, OK 74135
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